Question: I have submitted this form. I am still waiting for an estimate from my contractor.

Answer: You can submit the estimate when you have it. Our adjuster will contact you only after the above claim form, incident photos or videos, and a formal estimate of the repair are uploaded.

Question: I still haven't heard anything about the status of the claim.

Answer: Please be patient as it can take a week for our adjuster to get back to you after all the files are uploaded. [Please recheck all the submitted docs and form and contact your adjuster with your claim after the seven days]

Question: I am unable to submit the form online.

Answer: Please send all documents along with the claim form information to:ali-support@webaapclouds.com.

Question: How long does the process take?

Answer: Every claim is different. Please complete the necessary documents and contact your adjuster.

Question: My property/vehicle was damaged by FedEx. What are my next steps?

Answer: Please complete the ARC claim form, upload pictures or videos of the damage and one estimate from a responsible bidder of your choice to your adjuster’s email.

Question: Do I need to call the police?

Answer: That is left to the property owner’s discretion. ARC does not require a police report.

Question: Why do I need to be the one who fills out of the claim forms and gets an estimate when I am not the one who caused the damage?

Answer: As the owner of the property, you will need to send us a written statement as to why you believe our FedEx driver is liable for the damages and to obtain estimates from a contractor that you are comfortable with working on your property. For liability purposes, we cannot hire someone to make the repairs to your property.

Question: What kind of estimate do I need to provide?

Answer: Estimates can be from a contractor or repair shop of your choosing. If the damaged item/property has to be replaced because it is not able to be repaired, an estimate for the item or something similar can be provided. This can be a screenshot or link to the replacement item or a copy of the receipt from the purchase of the original item.

Question: What if I already sent the information to someone at FedEx?

Answer: As a third-party administrator, we do not have access to FedEx email. Please re-send the information to your ARC adjuster by filling out the ARC Claim Form sent via email or SMS.

Question: Can I submit my claim form without submitting a repair estimate?

Answer: No. Please submit all of the required information so your claim can be properly evaluated.

Question: If I can’t submit photos, will my claim be denied?

Answer: No. We will still move forward with our investigation. However, photos are important and will help move the process along.

Question: What if I refuse to get an estimate?

Answer: Unfortunately, your claim cannot be investigated or processed without at least one estimate.

Question: If I do not have the FedEx driver's name or the truck information, what do I do? Do I still complete the claim form?

Answer: Simply complete any questions on the claim form to which you have the answers.

Question: What if I witnessed the accident? Do I complete the standard witness statement form?

Answer: If you directly witnessed the incident occur, please provide a detailed statement as to what you witnessed.

Question: What if I did not witness the accident? Do I complete the standard witness statement form?

Answer: We ask that the standard witness statement form be completed by someone who directly witnessed the incident take place, or they can submit something in writing to the adjuster or with your paperwork.

Question: How long will it take to receive payment for my claim?

Answer: Once all of the required information is submitted, your adjuster will evaluate your claim and contact you to provide further information regarding a time frame of payment.

Question: Does ARC have to send an appraiser?

Answer: Every claim is different, but we will need an estimate from someone of your choosing to begin processing the claim.